Shipping & Delivery Policy
Effective Date: November 2026
Key Highlights: Free Standard Shipping on all orders over $50 USD. United States domestic delivery in approx. 15 business days; International delivery in 10–20 business days.
1. Free Shipping & Rates
- Free Standard Shipping: Qualified on orders of $50.00 USD or more.
- Standard Shipping Fee: Orders below $50.00 USD are charged a flat rate of $7.99 USD.
2. Order Processing
All limited edition drops are carefully inspected and dispatched within 1–3 business days (Monday to Friday, excluding holidays). An automated confirmation email with tracking numbers is transmitted upon dispatch.
3. Estimated Delivery Timeframes
- United States (Domestic): 7–15 Business Days (Average ~15 days direct delivery).
- International (Worldwide): 10–20 Business Days.
4. Tracking Information
A tracking number and link are emailed immediately when your parcel ships. Tracking coordinates update online within 24–48 hours.
5. Customs, Duties & Taxes
All international orders are handled seamlessly. We coordinate logistics to ensure shipments are delivered smoothly without unexpected import fees.
Refund & Return Policy
30-Day Guarantee
1. 30-Day Return Window
We want you to love your Sprayground piece. If you are not completely satisfied, you may request a return or exchange within 30 days of receiving your parcel.
2. Eligibility Criteria
- Item must be unused, unwashed, and in its original condition.
- All original tags, authenticity cards, and packaging must remain intact.
- Proof of purchase or order number must be provided.
3. How to Initiate a Return
Email our concierge at support@sprayground-store.com with your Order ID and photos. Our team will issue a Return Merchandise Authorization (RMA) and return address within 24 hours.
4. Refunds
Once your return is received and inspected, refunds are credited back to your original payment method within 3–5 business days.
Privacy Policy
We respect your privacy and comply with GDPR, CCPA, and global data protection standards. We collect minimal customer information strictly to process orders and improve customer experience. We never sell, rent, or trade your personal data to third parties.
Terms of Service
By accessing or purchasing from our store, you engage in our "Service" and agree to be bound by these terms. All products are subject to limited availability. We reserve the right to limit order quantities to protect collectors against bulk automated purchasing.
Payment & Security
All transactions are encrypted with industry-standard 256-bit SSL technology. We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. Card details are processed directly by certified tier-1 payment gateways and never stored on our servers.
Frequently Asked Questions
Q: Are your drops authentic limited editions?
A: Yes, 100% genuine Sprayground licensed designs with official inner tags and serial identifiers.
Q: How long will my package take to arrive?
A: US orders arrive within ~15 business days. International destinations arrive within 10–20 business days.
Q: How do I clean my backpack?
A: Wipe gently with a damp microfiber cloth and mild soap. Do not submerge or machine wash.
